Friday, January 9, 2009

RULES TO LIVE BY - What they don't teach you in Business School

Rule #1 for the employee can and should be easily adapted for the student by replacing the word "boss" for "teacher." The same could also be said of a child and a parent, but who are we kidding? Or you could attempt to make the swap for "husband" or "wife," but I wouldn't recommend it. Regardless of how you adapt it, here it is.

RULE #1 - THE BOSS IS ALWAYS RIGHT

Equally important to RULE #1 is RULE #2.

RULE #2 - WHEN THE BOSS IS WRONG...
SEE RULE #1

If you follow this rule, you will never get in trouble. It is that simple.

Another rule they don't teach you in Business School is

THE FIRST RULE OF A SALESPERSON

It is often said that "the customer is always right." This, of course, is nonsense. If the customer ordered something in red and then he said he had asked for it in blue, then the customer is not right. What the good salesperson must do, however, is make it right without costing the company their long-term profit. To that end, The First Rule of a Salesperson is:

THE CUSTOMER IS NOT ALWAYS RIGHT -
BUT THE CUSTOMER IS ALWAYS THE CUSTOMER

No comments: